Here are the changes in the onboarding journey
What changes to expect :
1. Sunset of On-Premise Hosting:
New or Migration Phone Numbers : While new or migration phone number onboarding is mandated by Meta to be hosted on Cloud API from July 2024, Gupshup will enforce the hosting on Cloud API starting June 2024. Thus, on-premise options will not be available. This change will now be applicable even for Turkey, now that Cloud API is supported in the region.
Existing Phone Numbers : Existing phone numbers on on-premises will continue to work till October 2025 by Meta, but Gupshup plans to move these numbers (including Turkey) to Cloud API in the coming few months. We shall be notifying partners before we make the migrations.
2. Sunset of OBO (traditional flow):
New or migration phone number onboarding : New or migration phone numbers will now be supported on Gupshup through Embedded Signup method starting June 2024. OBO (traditional / legacy) flow will not be supported any more.
Existing Phone Numbers : Existing phone numbers on OBO method will continue to work till further notice.
3. Changes in Migration Flow:
Along with the above changes, the new phone number onboarding or after migration from other BSP - for both these cases, user MUST select the correct use-case at the start of the flow to ensure the right backend steps are taken for each case. This
will ensure templates and other details are fetched completely from FBM in case of migration and support is able to provide quicker and relevant assistance.
Refer Infographic to Know the details
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