Basics of Gupshup Wallet and Billing – Gupshup

The prepaid method of billing is called Wallet in Gupshup. You must recharge your Gupshup wallet, and based on the usage of apps, deductions are done from the wallet. The wallet works in USD.

How to use a wallet?

To use the wallet, follow these steps:

1. Navigate to Wallet: Once logged in on the Partner portal / Self Serve (Whichever tool you use to create apps), navigate to the Wallet section. This is usually found in the Home page.

2. Add Credits (Funds): In the wallet section, you'll find an option to recharge. Click on it and select the desired credits you want to add to your wallet. 1 credit = 1 USD. Minimum credits allowed are $10, maximum $10,000 in one transaction.

3. Billing details : These are the details needed to generate the invoice for a payment done. You can save these details for future use. All wallet related communication is sent to the given billing email address.

4. Payment Method: Choose your preferred payment method to complete the transaction. Gupshup supports 2 payment options Stripe or Ebanx

5. Confirmation: After successfully adding credits to your wallet, you'll receive a confirmation message or email. It might take some time to reflect the recharge in the wallet.

6. Sending Messages: Now that your wallet is credited, you can start sending messages using the credits available in your wallet. The WhatsApp fee and Gupshup fee deduction will be made automatically from your wallet balance, depending on the plan.

7. Monitor Balance: Keep an eye on your wallet balance to ensure you have sufficient credits for sending and receiving messages. If your balance runs low, you can always top up your wallet again. An email is triggered to the billing email address when the balance touches $5.

By following these steps, you can effectively use the Gupshup partner wallet.

FAQs

Helpful webhooks and APIs

Use the Partner API to check wallet balance
Subscribe to Message events - Delivered, Sent event to know when is the charge made
Subscribe to Billing event to know what type of conversation and destination country)

How can I get my recharge invoice?

On recharging your wallet through the mentioned method in wallet, as soon as the payment is successful, Gupshup will generate a recharge invoice which can be viewed in the Wallet section.

How can I get my wallet statement?

You can select a date range in wallet to check your detailed account statement such day by day, starting from credits such as recharges, discounts, commissions, etc to debits such as usage of WhatsApp fee, Gupshup fee, any other fee.

Do I get a free testing credit?

When you create an account on Gupshup, we add USD 5 in wallet for testing purposes. This credit allows you to experiment with our platform and test WhatsApp Business APIs and features in a sandbox environment. If you need more credits, you can recharge your wallet.

What is Overdraft?

In the wallet, overdraft refers to the feature that allows users to exceed their wallet balance up to a certain limit in negative balance. This feature ensures that users can continue using Gupshup services even if their wallet balance becomes insufficient for a particular transaction. However, users are required to settle the overdraft amount by recharging their wallets to avoid any service disruption

Know about how to get an overdraft

How does WhatsApp fees work?

WhatsApp Fee: is a per-conversation fee, charged by WhatsApp. It varies depending on 2 factors - country of the recipient and the type of conversation. WhatsApp charges BSPs in 6 rate cards. Gupshup Partner Program works in the WhatsApp’s USD rate card.

See the WhatsApp rate card here

There are 4 types of conversations - Marketing, Utility, Authentication - these 3 are business initiated conversations, and Service - this is a user initiated conversation. All 4 types have a different price. Authentication pricing is differentiated in to 2 - Authentication conversation and International Authentication conversation (applicable for businesses sending auth conversations to India and Indonesia). There are also Free Tier conversations and Free Entry Point conversations allowed by meta at no cost.

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