The customer support tool provides you with an interface allowing you to answer customer support queries/requests with the help of your customer support agents. The customer support tool uses WhatsApp business APIs in the backend. Like the Access API app, you can Go-Live with your WhatsApp Business API number for your customer support tool app.
You can enable template messaging for your customer support tool app with the help of our support team. You can then use APIs to send out template messages to users. Please write to us at firstname.lastname@example.org with your request.