How to receive incoming messages? Gupshup February 25, 2022 09:20 Updated You will be able to view and reply to all incoming user messages on customer support panel. Related articles Can I send notifications/template messages to users? How to receive incoming messages? What type of files can I send to users using the customer support panel? How do I send a template message using the API? Can I switch my app's type from Customer Support tool to Access API and vice versa? Comments 0 comments Please sign in to leave a comment.