Your Display name will show differently to your end users depending on whether your account is a Business account or Official business account. Read more A green check icon is a verified badge provided by WhatsApp for an official business account, not for a business account. This feature is not available directly in our portal as this is a manual process of requesting to WhatsApp/Facebook for making your business account 'official'. Gupshup can initiate this process for any app on request, once the app meets the below criteria - 1. App is live 2. App has more than 50 users 3. App has crossed 500 incoming message volume The approval by WhatsApp is also dependent on other things stated by them, mainly that the brand must be notable and must have a good messaging volume.