General
- What does Gupshup's WhatsApp self serve portal offer? How can I use Gupshup for my business?
- What kind of tools does Gupshup offer? What is the difference?
- What type of messaging can I do with Gupshup's WhatsApp offerings?
- Can i send notifications to users?
- What is 1$ free wallet credit for?
- What is the pricing for "Customer Support" and "API access"?
Session & Template Messaging
- Which templates can my business use? Can I add more templates?
- Can i switch off/on Template messaging at any given time?
- How does session messaging and template messaging work in Access API?
- What is Template messaging? How will I be charged for it?
- What is Session messaging? How will I be charged for it?
- What type of messages can I send to the different kinds of users?
User management
Setup & Going Live
- How can I make my app live? What all do I need?
- How many days does it take to get WhatsApp approvals? It says 'Pending for approval' currently
- What is a FB Business Manager ID and where do I find it from?
- What things should I keep in mind before choosing a phone number?
- Why is a Display name required?
- Where will the Display name show to the end user?
Access API
- Can i send image/video/audio/document with caption?
- Why am I receiving so many message-event responses on my callback URL?
- Where can i find API documentation?
- How can I send images as an album?
- Can I send location/contact message using Gupshup's API
- Is the order of messages guaranteed?
Customer Support
- What is Customer support tool? How it is different from Access API?
- How to receive incoming messages?
- Can we send notifications to end users?
- What kind of attachments can I send on WhatsApp?
- Can i format text messages?
- What is the limit of message that can be sent?