General
- What does Gupshup's WhatsApp self serve portal offer? How can I use Gupshup for my business?
- What kind of tools does Gupshup offer? What is the difference?
- What type of messaging can I do with Gupshup's WhatsApp offerings?
- Can I send notifications to users?
- What is 1$ free wallet credit for?
- What is the pricing for "Customer Support" and "API access"?
Session & Template Messaging
- Whats is the procedure to submit custom interactive message template for WhatsApp review and sending an interactive message template to end-user.
- What languages are supported for message templates.
- What special characters and emojis are allowed in template messages?
- Which templates can my business use? Can I add more templates?
- Can i switch off/on Template messaging at any given time?
- How does session messaging and template messaging work in Access API?
User management
Setup & Going Live
- What does "Due to inactivity for 15 days, this app has been deactivated." does this mean? How do I reactivate my app?
- How can I make my app live? What all do I need?
- How many days does it take to get WhatsApp approvals? It says 'Pending for approval' currently
- What is a FB Business Manager ID and where do I find it from?
- What things should I keep in mind before choosing a phone number?
- Why is a Display name required?
Access API
- Why were my Gupshup apps not working on 08/20/2020?
- Can I switch my app from Customer Support to Access API and vice versa?
- While sending media files through Sandbox App, I am getting "Media URL Not Whitelisted" error. How can I whitelist my media URL?
- We noticed v1 to v2 migration notification on your Website? Do we need to make any changes on our code? If so, where can we see the documentation of that?
- Brazil phone - I am receiving sender id which is missing digit 9 and when I add digit 9 in the phone number using the API the message is not delivered
- Can i send image/video/audio/document with caption?
Customer Support
- What is Customer support tool? How it is different from Access API?
- How to receive incoming messages?
- Can we send notifications to end users?
- What kind of attachments can I send on WhatsApp?
- Can i format text messages?
- What is the limit of message that can be sent?