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  1. Gupshup
  2. WhatsApp For Business (English)
  3. Customer Support

Customer Support

  • What is Customer support tool? How it is different from Access API?
  • How to receive incoming messages?
  • Can we send notifications to end users?
  • What kind of attachments can I send on WhatsApp?
  • Can i format text messages?
  • What is the limit of message that can be sent?
  • Can I add customer name on customer support panel?
  • What does each status stand for?
  • What are tags used for?
  • Can I send message to international numbers?
  • Can I setup customer support on non-Indian numbers?
  • Can I integrate my bot to customer support to handle user queries or other user conversations?
  • Which browser does customer support panel supports?
  • Would it be possible to leverage auto response messages such as quick replies, BRB etc.?
  • How to revoke access?
  • Is there a separate log-in for individual agent?
  • Can Gupshup WhatsApp services be integrated with other CRM's such as Zoho Desk?
  • Can I switch my app from Customer Support to Access API and vice versa?
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