Customer Support
- What is Customer support tool? How it is different from Access API?
- How to receive incoming messages?
- Can we send notifications to end users?
- What kind of attachments can I send on WhatsApp?
- Can i format text messages?
- What is the limit of message that can be sent?
- Can I add customer name on customer support panel?
- What does each status stand for?
- What are tags used for?
- Can I send message to international numbers?
- Can I setup customer support on non-Indian numbers?
- Can I integrate my bot to customer support to handle user queries or other user conversations?
- Which browser does customer support panel supports?
- Would it be possible to leverage auto response messages such as quick replies, BRB etc.?
- How to revoke access?
- Is there a separate log-in for individual agent?
- Can Gupshup WhatsApp services be integrated with other CRM's such as Zoho Desk?
- Can I switch my app from Customer Support to Access API and vice versa?