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  1. Gupshup
  2. WhatsApp Business API
  3. Customer Support tool

Customer Support tool

The customer support tool provides you with an interface allowing you to answer customer support queries/requests with the help of your customer support agents.

  • What is the Customer support tool app?
  • Can I send notifications/template messages to users?
  • What type of files can I send to users using the customer support panel?
  • What are the formatting options for the text messages I send using the customer support panel?
  • How to receive incoming messages?
  • What is the limit of message that can be sent?
  • Can I add my customer's name on the customer support panel?
  • What are the status filters for user chats?
  • What are tags used for?
  • Can I reply to messages from international numbers/users?
  • Can I integrate my bot to customer support to handle user queries or other user conversations?
  • Which browsers are compatible for the customer support panel?
  • Can I set automated response messages such as quick replies, BRB messages etc.?
  • How can I grant and revoke access of the customer support panel from my agent?
  • Are customer support panel URLs unique for agents?
  • Can Gupshup WhatsApp services be integrated with other CRM's such as Zoho Desk?
  • Can I switch my app's type from Customer Support tool to Access API and vice versa?
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