Customer Support tool
The customer support tool provides you with an interface allowing you to answer customer support queries/requests with the help of your customer support agents.
- What is the Customer support tool app?
- Can I send notifications/template messages to users?
- What type of files can I send to users using the customer support panel?
- What are the formatting options for the text messages I send using the customer support panel?
- How to receive incoming messages?
- What is the limit of message that can be sent?
- Can I add my customer's name on the customer support panel?
- What are the status filters for user chats?
- What are tags used for?
- Can I reply to messages from international numbers/users?
- Can I integrate my bot to customer support to handle user queries or other user conversations?
- Which browsers are compatible for the customer support panel?
- Can I set automated response messages such as quick replies, BRB messages etc.?
- How can I grant and revoke access of the customer support panel from my agent?
- Are customer support panel URLs unique for agents?
- Can Gupshup WhatsApp services be integrated with other CRM's such as Zoho Desk?
- Can I switch my app's type from Customer Support tool to Access API and vice versa?