How to Raise a Support Ticket for WhatsApp Voice – Gupshup

If you're experiencing issues with WhatsApp Voice or have questions about the product, please follow the steps below to raise a support request via the Gupshup support portal.

✅ Step-by-Step Guide

Step 1: Open the Support Request Form

Go to the Gupshup Support Portal:
👉 https://support.gupshup.io/hc/en-us/requests/new

Step 2: Enter Your Email Address

In the "Your email address" field, enter the email ID that will be used for all future communication and follow-ups.

Step 3: Add a Subject Line

Provide a short and relevant subject that summarizes your issue or query.

Step 4: Select the Topic

From the "Topic" dropdown menu, select:
WABiz: WhatsApp Voice

Step 5: Choose the Right Subtopic

From the "Subtopic" dropdown menu, select the most appropriate option:

WhatsApp Voice Issue – for technical problems or disruptions in service
WhatsApp Voice Query – for questions, clarifications, or usage-related doubts

Step 6: Enter the right Description

Enter the correct and right description for the problem/issue/question issues in descriptive manner, include all the required and necessary details for debugging

Step 7: Add Attachments

Add attachments/screenshots if any

Step 8: Submit Request

Click on “Submit” for submitting the request/create a support ticket.

✅ Additional Tip

If you sign in to the portal before submitting your request, you’ll be able to track the status of your open and closed tickets linked to your email.