Skip to main content
Gupshup Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Gupshup
  2. WhatsApp Business API
  3. WhatsApp Voice

WhatsApp Voice

  • How should persistent issues be debugged?
  • Connectivity test works, but calls are still not coming through. Why?
  • Onboarding is complete, but calls are not working. What next?
  • Why is onboarding failing even though the request was submitted?
  • Why is there silence after the call connects?
  • Why does the call disconnect after ringing?
  • Why is there echo or noticeable delay during calls?
  • Why is the voice connection not getting established?
  • Why does the audio sound robotic or unclear?
  • Why is the call not connecting to the IVR or agent?
  • Why are incoming calls not reaching the agent or system?
  • Why can only one person hear audio during the call?
  • Why does the first call fail but the second one works?
  • Why is the audio delayed or unclear at the beginning of the call?
  • Do I need to separately subscribe to voice events?
  • When will I receive billing-related events?
  • Are all voice connection ports supported?
  • Why are incoming voice calls not reaching my system?
  • Why am I not receiving voice events on my callback URL?
  • Do missed business-initiated calls affect business quality?
  • Can a business be banned only from the Calling API?
  • How does calling impact WABA quality?
  • Can the WhatsApp Business Calling API lead to a WABA ban?
  • What happens if a business misses a call from a user?
  • What are the differences between user-initiated and business-initiated calling?
  • How to Raise a Support Ticket for WhatsApp Voice
Gupshup
Español (Colombia) Português do Brasil