General
- As a Gupshup Self Serve user, how can I prepare for the WhatsApp Category & Pricing Changes at Gupshup?
- As a partner, how can I prepare for the WhatsApp Category & Pricing Changes at Gupshup?
- What will be the new template category wise pricing change by Meta w.e.f June 01, 2023?
- How to fix errors such as "Invalid media size" and "Invalid media URL"?
- Quick Guide on CBP implementation at Gupshup Self Serve
- Why do we see differences between the actual dial numbers and the one registered on WhatsApp, for region: Brazil & Mexico?
Session & Template Messaging
- What is Session messaging?
- What is Template messaging?
- Who can I send Template and Session messages to?
- Which templates can I send to the user?
- Which languages are supported for message templates?
- Are special characters and emojis are allowed in template messages?
User management
Setup & Going Live
- Why am I unable to view users/opt-ins for my app?
- What does "Due to inactivity for 15 days, this app has been deactivated." mean? How do I reactivate my app?
- What is required to Go-Live with my app?
- How many days does it take to get WhatsApp approvals? It says 'Pending for approval' currently
- What is a Facebook Business Manager ID? Where can I find it?
- What should I keep in mind for choosing a phone number for my WhatsApp Business API?
Access API
- The inbound payload change for conversation-based pricing
- Unable to receive an inbound event for a PDF file sent by the user?
- How do I set a webhook/callback URL for my app?
- How do I send a template message using the API?
- Is there an API to check my account's wallet balance?
- How do I block a spam user? Is there an API for blocking users for sending spam messages?
Customer Support tool
- What is the Customer support tool app?
- Can I send notifications/template messages to users?
- What type of files can I send to users using the customer support panel?
- What are the formatting options for the text messages I send using the customer support panel?
- How to receive incoming messages?
- What is the limit of message that can be sent?