Guide to Revive a Failed Go Live Gupshup App

If your Gupshup app creation process was interrupted, this guide will help you get back on track.

• Navigate to the Partner Portal: Head over to the WhatsApp Dashboard on the Partner Portal.
• Select Your App: Find the app that encountered an issue. (You will see a Button called Complete Registration) Selecting it will restart or resume the embedded sign-up process.

Follow the below steps accordingly - (Please continue from the step where your app creation was interrupted)

The new pop-up will show Continue with Facebook now you will leave the Gupshup UI  and go to the Facebook Business Manager profile. (please make sure that you are already logged into the FB Business  account that has access to the business's Facebook Business Manager)

Follow the prompt on Facebook Business Manager to share your account with Gupshup.

Verify Meta Business Profile

Confirm and proceed to the next step.

Enter the number you wish to go live with. Do not enter existing WhatsApp App or WhatsApp Business App or WhatsApp Business API phone numbers. To use an existing WhatsApp app or business app number, delete the account from the app first, and then try here.

Now you will be shown the WhatsApp business account name WhatsApp business profile display name and category business description and website add all the details and click next. 

OTP Confirmation

Select "text message" to receive the OTP on text, and confirm it once received. Optionally you can do the same on a Phone call

Wait for WhatsApp Approval

WhatsApp will verify your details, and the display name is approved instantly but it might take up to 24 to 48 hours in some cases. 

Final Step: Confirmation from Gupshup

Upon approval from WhatsApp, you will receive a notification from your WhatsApp manager that your WABA (WhatsApp Business Account) is now live. Gupshup will also email you that your app and WABA are live. You're now ready to start sending messages to your customers.