Facing issues with incoming messages post WAME migration by Meta?

If your WhatsApp setup does not behave as expected, please guide customers to first go to your Meta Business Manager / Business Portfolio and follow the troubleshooting steps below:

Step 1: Go to the respective WhatsApp account - 

Step 2: Click on Conversation Routing -

Step 3: Select Gupshup / ODCEM / Textwave whatever of these options is visible in all dropdowns and apply the changes.

If you continue to face issues, please share screenshots of above screens with partner.support@gupshup.io